pro product return Banner warranty 2pro product return Banner warranty 2

Warranty & Returns

Spa Parts ProShop provides a 90 daylimited warranty on all products including pumps, replacement parts, and components.  Warranty excludes damage caused by leaking seals and gaskets, and damage caused by neglect or improper installation.  All returns must be pre-authorized by Spa Parts ProShop before being returned via this form. Products will not always be returned to the original address, please follow instructions provided to you by the customer support email you will receive.  Spa Parts ProShop will only refund shipping charges if an incorrect item is shipped.  Lost or damaged packages will be processed through delivery carrier which may incur delays.  All other returns can be shipped at customer’s own expense, please choose products carefully when ordering.  When preparing a product for return, please use packaging materials to protect the items during shipping.  Be sure to clearly mark our return reference number on the box.  Any unused or incorrectly ordered products must be returned within 30 days of initial order and must be in original / resalable condition for any credit to be issued.  A 20% restocking fee may be applied to orders returned for this reason.  Any defective or damaged products received will be subject to manufacturer inspection.  Once evaluated, if deemed damaged/defective, a 100% credit will be refunded.  

90 day warranty on all products

Returns must be pre-authorized by Spa Parts ProShop

Complete form below and follow the instructions sent to you via email

Shipping charges only refunded for shipping errors

Lost or damaged packages must be claimed through shipping carriers

Incorrectly ordered and unused products must be returned within 30 days

20% restocking fee on unused returns

100% refund on defective products