Spa Parts ProShop uses FedEx as our primary carrier. Rates are based on factors such as item weight, dimensions, and destination address. Certain large or oversized products will be subject to surcharges. We offer free shipping for orders of $99 or more coming from contiguous 48 states. Fedex Ground freight rates apply on order less than $99. Standard shipping times range between 3-4 business days. Tracking information will be provided via email as soon as it’s made available from the carrier. Fedex Ground freight rates apply on all products and parts for orders from Alaska, Hawaii, Puerto Rico, and other U.S. Territories, and will be subject to freight surcharges. Please note that Spa Parts ProShop will never ship to PO Box or third-party addresses. All orders received before 4pm EST will likely ship same day. Cancelations or rerouting can only be requested during the first hour after an order is placed. Cancelations or rerouting requests made after the initial first hour cannot be guaranteed and may be subject to a $20 fee.