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Good comments from our customers


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Spa Parts Pro Shop is the #1 source of professional quality replacement equipment, parts and components for spa and hot tub owners. We believe in treating our customers the way we would like to be treated ourselves and we’re committed to actually do it. Here are a few testimonials to prove it.


Wayne L. left the following comment:

"Very helpful tech!"

Harvey C left the following comment:

"Just wanted to thank you for your service and compliment your site for having someone like Gerard to deal with and help. We chatted and he looked up and help me find everything we needed and answered questions pertaining to future purchases.  He is a major asset to your company"

Kevin left the following comment:

"Awesome support. Very rare these days... Thank you Gerard"

Doug Z. left the following comment:

"Helpful especially when original parts are discontinued."

Edward S. left the following comment:

"Gerard was awesome to work with! He helped me figure out which part to get and I ordered 2!"

Scott M. left the following comment:

"Gerard is great at his job. Knowledgeable!! Strongly recommended!!"

Philip M. left the following comment:

"10.0 for customer satisfaction"

William B. left the following comment:

"Most helpful and prompt A+"

Christopher W. left the following comment:

"Awesome helpful information"

Martin H. left the following comment:

"Great customer service. "

Scott D. L. left the following comment:

"I find folks only write letters to complain and in this age of division and hostility, I think it's worth while to make an effort to send an atta-boy for Gerard who did a good job!.. He is great, fast, efficient, informative and he gave me good advice... Your website is impressive and the ship time to me in Florida was amazingly fast!"

John U. left the following comment:

"Thank you Gerard! You were great!!!"

Larry Z. left the following comment:

"Excellent customer service. Gerard is the best."

Laurie S. left the following comment:

"It was awesome how easy it was to get the info I needed and get my parts ordered. "

David left the following comment:

"My inlaws are most thankful for the time you spent with me. The hot tub is working with all options and they are happy. I will be visiting them Thanksgiving day and I won’t be messing with the tub, thanks to you."

Krik H. M. left the following comment:

" Gerard was very helpful and resolved my issue quickly "

Derrick P. left the following comment:

"Gerard provided exceptional product and technical support. "

Allen B. & Diane C. said:

" You guys ROCK ... great service / great support ....we thank you and we recognize your customer service."

Gill left the following comment:

" Gerard led me to the part needed and provided good intel. "

Deb M. left the following comment:

"Gerard was incredibly helpful, funny and kind. Lovely meeting you Gerard!!! Thanks for the excellent customer service! "

Chad left the following comment:

 " Very helpful. Goes the extra mile to help. "

Grady D. left the following comment:

" Excellent advice. "

Duane K. left the following comment:

"Gerard did a fantastic job and really helped me out. I will definitely recommend. "

Daniel Alan M. left the following comment:

" Awesome service, appreciated. "

Swimming Pool & Spa Group left the following comment:

" Gerard is the best. Always helps out, and gets me the right part. Thanks man! "

Mike left the following comment:

" Answered all my questions. Very knowledgeable. "

Robert W. left the following comment:

" Great technical service - I'll definitely be ordering. "

From customer survey:

" The guy who helped me on the phone to find the exact wet end I needed was perfect. In fact he was amazing. I got the exact right part and the process was fun! Thank you sir!"

Jarrett left the following comment:

" It was very comforting to be able to chat with a person who was very knowledgeable about my issue and was able to direct me to the correct part I was going to need. The chat was a very useful tool on this site to have."

Scott L. left the following comment:

" Nailed it! "

Deb C. left the following comment:

" Went above and beyond. Great customer service."

Gregory M. left the following comment:

" Great help!! Will be purchasing! "

Jerry Z. left the following comment:

" Gerard was amazing. I just purchased a pump. "

Ida left the following comment:

" Great help! Thanks for looking it all up. I wouldn't have known where to start. "

Paul O. left the following comment:

" Gerard was extremely helpfull. "

Ben W. left the following comment:

" THE BEST! Thanks again. "

Cordell left the following comment:

" Excellent service. Thanks. Very knowledgeable!"

Stacey T. left the following comment:

" Great service!!! "

Allie G. left the following comment:

" Pat really helped me out. "

Allen M. left the following comment:

" Excellent help!  Thanks Gerard"

Dan left the following comment:

" Gerard was extremely knowledgeable and helpful. "

Zach T. left the following comment: 

" Very helpfull, thanks. "

Mark B. left the following comment:

" Great and timely chat service..."

Mary Anna M. left the following comment:

" Terrific help! I had looked everywhere, called endlessly, this was great experience. Thanks again. "

Robert Y. left the following comment: 

" Very helpfull! "

Jonathan T. left the following comment:

" Very helpful "

Brett M. left the following comment:

" Nice Job. "

Gary left the following comment: 

" Great Service, Give Gerard a raise...and Ummmm another week of vacation! "

Tedla left the following comment:

" Great help! "

Jerry H. left the following comment:

" Very helpful "

Mike left the following comment:

" Answered all my questions. Very knowledgeable. "

Carla G. left the following comment:

" Very easy"

Kathi W. left the following comment:

" Gerard was awesome! "

Mark B. left the following comment:

"Great and timely chat service... "